The Quality Management team focuses on the design, functionality, and usability of our software and technical documentation. You'll be responsible for verifying the quality of our gold-standard software, while enabling healthcare providers to focus on what matters most – their patients.
Before you can ensure our software meets the highest standards, you need to see how it’s used in real-world settings. You'll go on immersion trips to healthcare organizations, observing clinicians firsthand to better understand their workflows. This helps you test with insight, ensuring the software we deliver is not only functional, but truly intuitive for those who rely on it every day.
Epic's software provides tools that support better patient outcomes and reduce healthcare costs - you'll be assigned a specific application and become a system and workflow expert. You'll work most closely with software developers, but also might work with our implementation or technical services teams to explain why a feature works the way it does or explain configuration options their customers can implement.
During the COVID-19 pandemic, Epic Quality Managers worked with software developers to enhance our mobile application to support temporary field hospitals and COVID testing sites, creating and rolling out entirely new workflows in just a few days to handle the surge of patients. Other Quality Managers did remote implementations of the new software, helping the new field hospitals and testing sites get up and running over the course of a weekend!
Quality Managers on Epic's In Basket team have used generative AI and prompt engineering to generate draft replies to patient questions and other messages. Clinical care teams can use these drafts as a starting point for their replies to patients, saving their time and energy for direct patient care.
According to a study by the National Association of Adult Literacy, only 12% of the population is proficient at health literacy. Quality Managers on our Patient Experience team evaluate the reading level of all patient-facing text in Epic to ensure that every patient can understand their health and make informed decisions about their care.
After deciding law school wasn’t the path for me after undergrad, I knew I wanted a career in a collaborative environment doing important work. As a Quality Manager, I have the flexibility to define a meaningful career path – I collaborate with coworkers across multiple roles to release high quality products that our health systems need to care for their patients. I get to combine my attention to detail, communication skills, and inquisitive nature to advocate for our end users through the software development lifecycle.
I've always been fascinated by how things work. As a Quality Manager, I get to tinker with the configuration and data in the system to find places where the software doesn't work as expected. Over the last several years, my work on automated testing has allowed me to increase the efficiency of our testing while continuing to learn. Nearly every day, I learn something new about Epic's software or how computer programming works under the hood.
When it comes to helping our customers and software be the best they can be, no two days are the same. Whether it's testing a new screen, making sure that folks can find information on the cool stuff that we’re doing, or jumping in to help a customer when the going gets tough, I’m constantly learning new skills and fine-tuning existing ones. It’s a bone-deep caring: if we can help our customers, they can help patients.
Working on usability research lets me combine my love for the scientific mindset with an interest in learning about the personal routines and struggles of health care professionals. Every project is an opportunity to make a user’s workday more joy-filled and efficient. Helping coworkers use usability tools to solve complex and novel design problems is also immensely rewarding.
Claire completed her immersion trip by shadowing pharmacists and nurses, gaining firsthand insight into how they use the functionality she supports. Seeing users navigate the system highlighted opportunities to streamline workflows and make the tools even more user-friendly.
Nandita became a cardiology Application Builder, creating example system build so that healthcare organizations can adopt Epic's latest and greatest recommended workflows.
As a mentor, Alvin met regularly with their mentee, answering questions, giving feedback, and helping them find a home at Epic.
Isabelle became a Team Lead, managing three team members and coaching them towards their own professional success.
Madeline supported Epic’s first Norwegian customer, flying to Norway to work side by side with them as they switched over to using Epic for the first time.
Eddie became a Testing Captain, owning the success of the development projects, software quality, and technical communication for his team.
As an Application Builder, Arielle led a company-wide initiative to reduce workforce violence in our healthcare systems.
As one of the Role Learning Owners, Amanda designed educational curricula for both onboarding new Quality Managers and for leveling up tenured team members.
No, we'll teach you the application of the software - both as an end user and as an administrator.
No, we'll give you the most current, essential information about healthcare in the United States and across the globe, as well as a curated curriculum to go in depth about what the end users of your product do and how they use Epic.
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Quality Managers are expected to go on at least a few trips per year to see their work in action and understand where end users are experiencing issues so we can better solve them. If you're interested in traveling more, you'll have additional optional opportunities to support healthcare organizations as they use Epic for the very first time.
Quality Managers work most closely with Software Developers. You may also be pulled into customer calls by our Implementation or Technical Services teams to discuss a feature or configuration options with a customer. Internally, you might work with the Technical Communications or Training team to help them better understand how your application works.
Aside from being intelligent, we need Quality Managers to bring their curiosity and creativity to our testing to find every way an end user might use our product to make sure it works as designed no matter the scenario.
No two days will be the same, but you can expect a variety of team meetings, focused testing or documentation work, and time for training and professionally growing your career. Quality Managers typically work about 45 hours week, but there is an ebb and flow to your work based on timelines.
