Be your customers’ trusted partner from contract signing to go-live. Lead major organizational change by equipping care teams with the tools they need to improve patient outcomes. Guide complex projects by anticipating challenges, tracking progress, and ensuring customers have the knowledge, support, and resources to succeed—all while working closely with teams across Epic to meet customer needs.
Collaborate across teams to solve real-world problems for customers. Over time, you'll develop deep expertise in specific areas of Epic’s software, becoming a subject matter expert and key contributor to ongoing growth and improvement.
We believe strong customer connections are key to project success—and that starts in person. You’ll travel regularly to customer sites to understand their workflows, build trust, and contribute as part of their team. Your on-site presence drives momentum and ensures meaningful impact throughout the project lifecycle.
Your growth continues well beyond training. You’ll constantly build skills, deepen software expertise, and strengthen leadership through classes, teamwork, and real project challenges. Every customer, project, and trip become a new opportunity to learn and grow throughout your career.
During the COVID-19 pandemic, Epic project managers worked to ensure each customer, state, and regional area was prepared for their current and potential impact of the pandemic across nine states. They used data to help organizations increase hospital capacity, stand up drive-through testing, and help patients continue to treat chronic illnesses, have healthy babies, and support their mental health.
Many organizations are using telehealth to bring healthcare to patients around the country and the world who may be unable to travel to a hospital or clinic. Our project managers provide guidance and strategic support on Video Visits, E-visits, and Inpatient Telemedicine.
Epic is like the central nervous system of a hospital. Patient care, financial situation, and clinician efficiency and satisfaction are at stake when implementing Epic. Every day is different, and you have to deal with challenges that you have not seen before. It requires creativity, critical thinking, and teamwork.
When an organization decides to join the Epic community, they are entrusting us with the health of their patients, the wellbeing of their staff, and their financial security. I remind myself during every project that Epic is one of the biggest changes a healthcare organization will go through and that the success of the project will impact their patients for many years.
I came to Epic looking to shift gears professionally. I was interested in opportunities for growth and work that is engaging. I appreciate being able to travel and see how healthcare systems operate in other countries. We learn from each other as we go and share perspectives across projects.
I wanted to work in healthcare, but I wasn't sure if being a clinician was right for me. Epic is an opportunity to help patients, clinicians, and healthcare as a whole. Now I work with clinicians who treat some of the sickest patients in the hospital, and I'm finding ways to improve the way they care for patients.
Puja wrapped up her first go-live, which is when a hospital switches over to Epic.
Camille became an Application Manager, working closely with customers on the ground to ensure their Epic installation runs smoothly.
Mikaela became a Team Lead managing 2 team members.
Zoë became the Executive Leadership Partner for the Children's Hospital of Philadelphia, working closely with hospital leadership to ensure their experience with Epic was as great as it could be.
Beckie became an Implementation Director, working directly with executives to coordinate a health system's entire install.
Liang joined the Connect Leadership team to develop strategies to connect large hospitals to smaller clinics in their community.
Anna moved to our Singapore office to service our growing group of international customers.
Steve joined Epic's Diversity Council, helping to bring people together and support projects that promote equity and inclusivity.
No experience in software or project management is required. We'll teach you what you need to know; just bring your brain, your curiosity, and your drive. While you won't be coding, you will be working with software, so an interest in tech is a must!
We travel to build relationships with our customers and help them navigate through a complex implementation process. Our project managers travel between 25-60% of the time, with a typical month including 1-2 trips lasting 2-4 days per trip. Thankfully our amazing travel team handles all of the logistics. You just show up and make your way to your destination.
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You'll work with 1-3 customers, depending on the size of the organization you're working with and the scope of the project.
There are a variety of leadership and professional growth paths that you can take. If you enjoy team management, the Implementation Director role may be a good fit. If you enjoy the more technical aspects of the role, you can work toward becoming an Application Manager. Rest assured where you have an interest and a natural skillset, we have a growth path for you!
