Train a variety of Epic users, from customer analysts to healthcare professionals. Create a lasting impact on the industry by empowering users to master our software, enhance healthcare delivery, and provide comprehensive patient care.
Outside of direct training, you'll have opportunities to develop and use other skills you're excited about. Whether it's curriculum development, managing projects, mentoring, travelling to customer sites, or becoming a subject matter expert for all of Epic, you'll find endless ways to tailor your career to your talents.
Leave a lasting impression on your students by being the excited and friendly first impression of Epic. You'll get new staff hyped about their Epic careers, impress customer analysts with your knowledge and caring, and help clinicians who are feeling nervous about switching to a new system.
Epic Trainers become experts on the software and have many opportunities to work directly on customer projects. They regularly support the installation of new Epic applications, build records in customer systems to improve their efficiency, and help healthcare organizations optimize their own training and curriculum programs.
In addition to teaching, our Trainers develop creative technical solutions to in-person and virtual challenges. From automating complex examples for training scenarios to creating barcode scanning simulators, our Trainers devise innovative solutions to barriers, ensuring we can meet all learners where they're at.
During my time at Epic, I've learned there are many ways to improve the healthcare system and make positive change in my community. For me, that is supporting end users and analysts at their first sight of the system or as they learn a new application. I've even been able to draw on my own unique skills, like speaking German, to contribute to international projects that impact lives around the globe. Training in the classroom is my favorite place to be, and seeing the excitement from our trainees about the system and our campus culture never gets old.
I came to Epic looking for some new challenges and opportunities after many years as a public school teacher. At Epic, I continue to teach and develop curriculum, but for a new population--healthcare professionals. Epic's software supports nurses, physicians, and others as they are caring for patients, and I enjoy being a key part of their learning process.
In school, I found few things as rewarding as helping a classmate or tutee reach that moment where they said, 'Aha! I get it now!' Epic offered me the opportunity to do this on a much larger scale with people who save lives and do good in healthcare. Now, I'm surrounded by a team of incredibly supportive Trainers who are the nicest people I've ever known. They're always happy to help me develop and point my career in whichever direction I choose.
As a trainer at Epic, I continue to learn new and challenging things while getting to use the presentation and curriculum design skills I developed as a teacher and tutor. I collaborate with like-minded individuals to continuously improve our training materials to best support healthcare professionals in a constantly changing healthcare landscape. I enjoy working with other people who want to share knowledge, find answers, and work towards best practices.
I found the Trainer role while seeking work that would leverage my background in both education and theatre, and it's been a perfect match. Prior to working at Epic, I never grasped the importance of clinicians knowing the ins and outs of their medical software. Now, the opportunity each day to teach and expose doctors to the power of Epic is a consistent joy, and the impact of my work is palpable.
I always knew that I wanted to work in healthcare, but I never knew exactly what the right path was for me. Epic offered the perfect opportunity to take what I've learned and help others at the same time. Working at Epic, I can meet an amazing variety of people, and the flexibility here allows me to teach while also pursuing my own interests outside of the classroom. Plus, it doesn't hurt that everyone is always so excited to be here and learn about Epic!
I love to teach, which is what first drew me to this role, but what I didn’t expect was the wide variety of projects that I would get to work on outside of the classroom. Over the years I’ve planned international training trips, worked with universities to better prepare healthcare students for patient care, and assisted local community nonprofits. There are always new opportunities for growth.
Being a Trainer is so rewarding because you get to help guide learners through Epic software for the first time. Working with providers is especially rewarding for me because my training has a direct impact on their happiness—whether that is by reducing burnout, relieving stress in learning a new system, or educating them on how to guide improvements at their organization.
I adored programming and teaching programming classes, but was feeling burned out in academia. I was immediately impressed by Epic's dedication to learning. Now, I primarily teach Epic staff how to code in the programming languages that they'll use to improve healthcare. I love being able to help our new staff feel confident in their jobs, and I even get to keep my feet wet in programming by developing some of our internal software tools.
Claudia took ownership of her first few classes and was training both End-Users and Analysts in multiple applications.
John was going on Specialists Training Specialists trips to customers to train pathologists on their organizations' builds of Beaker, Epic's lab application.
Chris had completed several Master Train trips, both domestic and international, helping our customers create the training environments they would be utilizing to prepare their staff to switch over to Epic.
Spencer became the Training Product Lead for Epic’s scheduling application, a position that helps integrate the newest software developments with Epic-led courses.
Laura was managing 5 team members as a team lead.
Sara started training Physician Builders — physicians who learn how to set up the software for their entire hospitals or clinics. The following year, she created a written study on successful Physician Builder programs that now informs organizations across the world.
Anthony became a leader in our Presentation Education space, coaching colleagues to develop their speaking skillset.
Some weeks you'll spend the majority of your time training in the classroom, either in-person or virtually. Other weeks, you'll spend some time training and some time improving training materials, working on other projects, or supporting Epic customers in other ways, like during our healthcare conferences or with on-site visits.
It depends on the class. In some, you'll train Epic employees and customer analysts to set up Epic software for success at each organization. In others, you'll train customer end-users to use our software for their day-to-day job (including how to use the software to be more efficient).
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You'll be placed on an application team and train a core set of classes. As you continue to expand your knowledge, you'll continue to build your training repertoire within your team, while also gaining opportunities to train cross-application classes.
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You'll definitely spend some of your non-training time improving Epic's training materials. The rest of it can be spent on a variety of projects: help other trainers improve in the classroom, support customers on-site with training-related projects, develop training tools, work with other teams to improve Epic's product, and more!
There are a variety of leadership and professional growth paths you can take. If you enjoy team management, there are a number of leadership positions on internal team projects. If you enjoy the more technical aspects of the role, you can join the training environment strategies team or work with the Foundation System team to develop Epic's best practices for installation. Rest assured where you have an interest and a natural skillset, we have a growth path for you!
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While many trainers have prior classroom or education experience, it is not required. We hire new college graduates, former educators, and people looking to switch career fields as trainers. As long as you like helping people learn, this role can be a good fit for you!
Time spent charting is a leading factor in physician burnout. Our Trainers design curricula to reduce the time it takes providers to complete their patient documentation. They partner with physicians to identify workflow inefficiencies and created a SmartUser training program to teach shortcuts, personalization settings, and additional tips to help physicians hone their Epic skills.
