Integration EngineeringIntegration Engineering
Streamline the Flow of Data
Create Connections
Ensure data moves smoothly between Epic and other key players in the healthcare space, such as the CDC, state health repositories, specialty systems within hospitals, and even your favorite neighborhood prescription pickup spot. We get data where it needs to go so that patients can be well cared for — no matter where they're treated.
Diversify Your Skillset
Build a strong technical foundation while developing your leadership, communication, and project management skills. With the opportunity to both install Epic software and provide long-term support to our customers, you'll enjoy plenty of variety in your day-to-day responsibilities.
Impact Millions
Partner with the top healthcare systems in the world to help our software reach more than 320 million people. You'll work directly with our customers across Epic's entire software suite — from our radiology to billing to pharmacy application — to ensure data is flowing seamlessly between Epic and non-Epic systems, creating a complete health record for our patients.
What We Do
Exchanging Data in Healthcare
A consistent, structured pathway of communication between healthcare systems is essential for comprehensive patient care. Our Integration Engineers make such exchanges possible, from prescriptions sent to the local drug store, to orders for medications and tests during hospitalizations, to collections of vitals at the emergency department. Recently, we partnered with tracking-device vendors to create a communication framework that allows an electronic health record to know the real-time location of patients, providers, and medical equipment within a hospital, eliminating the need for manual intervention.
Reducing Care Gaps for At-Risk Populations
Understanding the full patient story is key to ensuring equitable care for all patients. Integration Engineers on our Data Aggregation Team partner with providers and healthcare insurance companies to collect the data used by Epic's Population Health Suite. These efforts ensure the most vulnerable patients get the care they need, helping providers focus their time where it's needed most.
Providing Continuity of Care
It is crucial that lifetime patient data like allergies and diagnoses don't get lost in translation when a healthcare organization switches to Epic software. Through the work of our Integration Engineering Team, providers have the data they need at their fingertips when they first log into Epic. By migrating historical patient data into Epic prior to the software go-live, we help providers avoid spending time and money on unnecessary patient outreach, procedures, and screenings.
Meet the Team
There is always more to learn, and there are always new problems to solve. My favorite part of the job is collaborating with clinical experts to design solutions that address the unique needs of each healthcare organization. Who needs the patient's information? At what point in their workflow do they need it? How should the data be formatted? Turning the answers to these questions into a functioning integration between Epic and another system is fun every single time.
I've always had a love for healthcare and engineering, and being an Integration Engineer has been a perfect combination of these passions. Every day, I get to work with customers to connect their systems to Epic, and I am lucky enough to work with almost all healthcare departments. While the work day-to-day is varied, I consistently work with intelligent minds, from technical analysts to project managers to CIOs, to improve their hospital integration systems.
I love learning technical nuances of healthcare data structures and puzzling out how to communicate them to other entities in a useful fashion. I also enjoy the project management required to help our customers build out their electronic data interchange strategy, which often spans hundreds of different third parties.
I've always been interested in the intersection between healthcare and technology. In college, I interacted with Epic while volunteering at UC Davis Health. When I started at Epic, I was paired with UC Davis Health as their primary Integration Engineer, which allowed me to quickly jump in and positively impact a community that I knew well. There are so many things that Integration Engineers do behind the scenes to give providers access to quality data, enable research, eliminate administrative work, and improve the healthcare experience for patients; it has been awesome to be able to make an impact from the IT side of things!
As a naturally curious person, I was looking for a job where I could engage with a broad spectrum of complex issues, and I found that in my work at Epic. I'm not limited to a single thing - I tackle data exchange challenges across all areas of healthcare, in implementation, support, and internal roles. It's not just intellectual; the work is anchored by its very real impact, and the brilliant, driven people I collaborate with each day bring me joy.
The Integration Engineering team does both implementation and long-term support, and our role in data exchange allows us to interact with just about every other application and role at the company, as well as other vendors. This gives us a unique perspective and a wide range of opportunities to make an impact. One of the things I enjoy most about the role is that no two days are the same because of the vast range of challenging projects and opportunities available to us.
I love working as an Integration Engineer because I get to be a jack-of-all-trades interacting with many different parts of Epic's software. I've had opportunities to help customers set up complex integrations with other systems in their hospitals and migrate millions of patients' historical data into Epic. My favorite part of the job is helping others on the team, either with very technical problems on their projects or establishing process recommendations for future projects.
I've had the flexibility to grow and work in a variety of areas — support, implementation, and technical projects. Most recently, I've led two Epic-to-Epic hospital mergers. This is a new space for Epic as a whole, so I've been able to pave the way with new processes and expand our knowledge of this area. I love working with customers and managing complex projects — but at the same time, I enjoy digging into the nitty gritty to troubleshoot what's going on. Being an Integration Engineer gives me the flexibility to do both.
There's a lot of flexibility within the Integration Engineer role, and I appreciate the opportunity I've had early on in my career to try out different areas to find out what I really enjoy. As the owners of data exchange, we get to talk to teams within and outside of Epic, and I enjoy knowing everyone is working as a team towards the same goal. My favorite part of day-to-day work is creating and improving tools for conversions, knowing my effort will make future projects faster and easier.
What Will Your Path Be?
1 Year
1 Year
Sophia traveled to Chicago to represent Epic in a demo at the HIMSS Interoperability Showcase. They worked collaboratively with other vendors in the space and gained valuable perspective on the industry as a whole.
2 Years
2 Years
Amarachi became a mentor to a new teammate for the second time. She also became the Allergy Conversion Owner, giving her the opportunity to work with others installing to make sure customers convert clinical data in a way that makes the most sense.
3 Years
3 Years
Steph relocated to our office in Bristol, UK, and began working as an Interface Manager for an organization based in London.
4 Years
4 Years
Amy became a Team Lead Manager, managing both her team members and other team leads while contributing to division-wide goals and setting the vision for the future.
7 Years
7 Years
Karthik took on the role of Integration Advisor for Epic's first implementation in Finland. He helped the team navigate the technical challenges of designing integrations in a different country, while also adjusting to the cultural differences.
10 Years
10 Years
Aaron became a Patient Safety Incident Manager responsible for escalating and communicating critical issues to customers to ensure patient safety is always the top priority.
11 Years
11 Years
Sebastian got involved with Support Coaching— a program that pairs experienced Integration Engineers with new hires to provide them guidance and mentorship as they support customers for the first time.
12 Years
12 Years
Emma became a Customer Success Tower Lead, a role focused on improving customers' experiences and ensuring their integrations are healthy and well-maintained.
FAQs
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How often do you travel?
How often do you travel?
We travel to build relationships with our customers and help them navigate through a complex implementation process and to provide ongoing support after they go live with Epic. Many Integration Engineers travel once every 4-6 weeks.
What does a typical day look like?
What does a typical day look like?
You'll do a mix of technical and project management work, and no two days will be the same! The Integration Engineering team has the opportunity to design and build the integration architecture for new customers, problem solve technical issues, and collaborate with others in the industry to address emerging data sharing needs.
What does growth look like?
What does growth look like?
There isn't one set growth path, so you'll have a variety of leadership and technical opportunities to choose from. You can become a team lead, an Interface Manager on implementation projects, or an area expert to help your teammates with their questions on specific integrations. Rest assured, where you have an interest and a natural skillset, we have a growth path for you!